Terms & Conditions

Welcome to Saanj India. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions (hereinafter referred to as "Terms"). These Terms govern your use of our website, products, and services. If you do not agree with these Terms, you should not use our website or services.

  1. General Terms

1.1 Acceptance of Terms: By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

1.2 Amendments: Saanj India reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes to the Terms constitutes your acceptance of those changes.

1.3 Eligibility: You must be at least 18 years of age to use our website and services. By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

  1. Products and Services

2.1 Product Descriptions: We strive to provide accurate descriptions of our products on the website. However, we do not guarantee that the product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free. Product colors may vary slightly due to differences in display settings.

2.2 Made-to-Order and Customization: Our products are made-to-order and often customized according to your preferences. As a result, there may be slight variations between the final product and the images displayed on the website. By placing an order, you agree to accept these variations.

2.3 Pricing: All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price charged for your order will be the price in effect at the time your order is placed.

  1. Orders and Payments

3.1 Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, inaccuracies, or errors in pricing or product information.

3.2 Payment: You agree to provide current, complete, and accurate payment information for your purchase. By providing payment information, you authorize us to charge your payment method for the total amount of your order. We may cancel or suspend your order if we are unable to process your payment.

3.3 Order Cancellations: Orders for made-to-order and customized products cannot be canceled once they have been placed. In the event of an error on our part, we will work with you to resolve the issue.

3.4 Shipping and Delivery: Shipping and delivery times are estimates and are subject to change based on product availability, shipping location, and other factors beyond our control. We are not responsible for any delays in delivery once the product has been dispatched.

  1. Returns and Exchanges

4.1 No Returns on Custom Products: Due to the made-to-order and customized nature of our products, we do not accept returns or exchanges except in cases of manufacturing defects. Please refer to our Return and Cancellation Policy for more details.

4.2 Manufacturing Defects: If you believe your product has a manufacturing defect, you must contact us within 3 days of receiving the product. We will assess the defect and determine whether a return or exchange is warranted.

  1. Intellectual Property

5.1 Ownership: All content on the Saanj India website, including but not limited to text, images, logos, designs, graphics, and software, is the property of Saanj India or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on our website without our express written permission.

5.2 Trademarks: "Saanj India" and any related logos, trademarks, service marks, and trade names are the property of Saanj India. You may not use any of these marks without our prior written consent.

  1. User Conduct

6.1 Prohibited Activities: You agree not to engage in any of the following prohibited activities:

  • Using our website for any unlawful purpose or in violation of any applicable laws.
  • Attempting to gain unauthorized access to our website, servers, or networks.
  • Interfering with the operation of our website, including by transmitting viruses, malware, or other harmful code.
  • Using any automated system, such as bots, to access our website or services.
  • Posting or transmitting any content that is defamatory, obscene, abusive, or otherwise objectionable.

6.2 User Content: If you submit any content to our website, including reviews, comments, or other materials, you grant Saanj India a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and distribute such content for any purpose.

  1. Limitation of Liability

7.1 No Warranty: Saanj India provides our website and services on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or secure, or that any defects will be corrected.

7.2 Limitation of Liability: To the fullest extent permitted by law, Saanj India shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

7.3 Indemnification: You agree to indemnify, defend, and hold harmless Saanj India and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our website or services, your violation of these Terms, or your violation of any rights of another.

  1. Governing Law and Dispute Resolution

8.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

8.2 Dispute Resolution: Any disputes arising out of or relating to these Terms, the use of our website or services, or the purchase of our products shall be resolved through binding arbitration conducted in [City], India, in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996. The decision of the arbitrator shall be final and binding on both parties.

8.3 Jurisdiction: If arbitration is not possible, you agree to submit to the exclusive jurisdiction of the courts located in Agra, India, for the resolution of any disputes arising out of or relating to these Terms.

  1. Termination

9.1 Termination by Saanj India: We reserve the right to terminate or suspend your access to our website or services, with or without notice, for any reason, including if we believe you have violated these Terms.

9.2 Effect of Termination: Upon termination of your access to our website or services, all provisions of these Terms that by their nature should survive termination shall remain in effect, including but not limited to intellectual property rights, limitations of liability, and dispute resolution provisions.

  1. Miscellaneous

10.1 Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Saanj India regarding your use of our website and services and supersede any prior agreements or understandings, whether written or oral.

10.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.3 Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

10.4 Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Saanj India may assign or transfer any of its rights or obligations under these Terms without restriction.

  1. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: saanjindiaofficial@gmail.com
  • Address: 48-A Heera Bagh, Dayal Bagh, Agra UP India 282003
  • Phone: +918909999911