Shipping & Delivery
At Saanj India, we are committed to delivering your orders with the utmost care and efficiency. Please find below the details of our shipping and delivery policy:
Dispatch Timeline
- Order Processing: All our products are made-to-order, ensuring that each piece is crafted to perfection just for you. As a result, we require a processing time of 7 days to dispatch your order after it has been placed.
- Custom Orders: For customized orders, the dispatch time may vary slightly depending on the complexity of the customization. You will be informed of the exact dispatch date at the time of order confirmation.
Delivery Timeline
- Standard Delivery: Once your order has been dispatched, the estimated delivery time is 7 days from the date of dispatch.
- Remote Locations: For deliveries to remote or difficult-to-access areas, the delivery timeline may extend beyond 10 days. We will provide updates on the status of your delivery as it progresses.
Shipping Charges
- Domestic Shipping: Shipping charges within India are calculated based on the delivery location and will be displayed at checkout before you confirm your order.
- International Shipping: For international orders, shipping charges will vary depending on the destination country and the weight of the package. Any customs duties or taxes applicable in the destination country will be the responsibility of the customer.
Order Tracking
- Once your order has been dispatched, you will receive an email with the tracking information, allowing you to monitor the progress of your delivery.
Delivery Delays
- While we strive to deliver your order within the promised timeline, there may be delays due to unforeseen circumstances such as natural disasters, strikes, or other events beyond our control. In such cases, we will keep you informed of any changes to your delivery schedule.
Address Changes
- If you need to change the delivery address after placing your order, please contact our customer support team at saanjindiaofficial@gmail.com within 24 hours of placing the order. Address changes may not be possible once the order has been dispatched.
Failed Deliveries
- In the event of a failed delivery attempt due to incorrect address information provided by the customer or the recipient being unavailable, the package may be returned to us. Re-delivery charges will apply in such cases.
Contact Us
If you have any questions or concerns about our shipping and delivery policy, please feel free to contact our customer support team at saanjindiaofficial@gmail.com. We are here to assist you and ensure a smooth delivery experience.