Privacy Policy

At Saanj India, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website, place an order, or interact with our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information: We collect personal information that you provide to us when you interact with our website or services, including but not limited to:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit/debit card details, billing address, and transaction information.
  • Account Information: Username, password, and other details provided when you create an account on our website.
  • Order Information: Details of the products you purchase, including customization preferences and order history.
  • Communication: Any information you provide when contacting our customer support or subscribing to our newsletter.

1.2 Automatically Collected Information: When you visit our website, we may automatically collect certain information through cookies and other tracking technologies, including:

  • IP Address: Your device's internet protocol (IP) address.
  • Device Information: Information about the device you use to access our website, including browser type, operating system, and device identifiers.
  • Usage Data: Information about how you navigate and use our website, such as pages visited, time spent on pages, and click-through patterns.

2. How We Use Your Information

2.1 To Process Orders: We use your personal information to process and fulfill your orders, including payment processing, shipping, and delivery.

2.2 To Improve Our Services: We use the information we collect to enhance your shopping experience, improve our website, and develop new products and services.

2.3 Communication: We may use your contact information to send you order confirmations, shipping updates, and other transactional communications. With your consent, we may also send you promotional emails and newsletters.

2.4 Customer Support: We use your information to respond to your inquiries, provide customer support, and resolve any issues you may encounter.

2.5 Legal Compliance: We may use and disclose your information as required by law or to comply with legal processes, such as responding to court orders or government requests.

3. Sharing Your Information

3.1 Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products to you. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner as part of the transaction.

3.3 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as law enforcement agencies.

3.4 Protection of Rights: We may disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of our customers, employees, or others.

4. Cookies and Tracking Technologies

4.1 Cookies: Our website uses cookies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small text files stored on your device when you visit our website. You can manage your cookie preferences through your browser settings.

4.2 Third-Party Analytics: We may use third-party analytics services, such as Google Analytics, to collect and analyze usage data. These services may use cookies and other tracking technologies to track and report website traffic.

5. Data Security

5.1 Security Measures: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure payment processing.

5.2 No Absolute Security: While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

6. Your Rights and Choices

6.1 Access and Correction: You have the right to access, correct, or update your personal information at any time by logging into your account on our website or contacting our customer support.

6.2 Opt-Out: You may opt-out of receiving promotional emails and newsletters by following the unsubscribe instructions included in the emails or by contacting us directly. Please note that you may still receive transactional communications related to your orders.

6.3 Data Deletion: You may request the deletion of your personal information by contacting us. Please note that certain information may be retained for legal, accounting, or operational purposes.

7. Children's Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. International Data Transfers

If you are accessing our website from outside India, please be aware that your information may be transferred to and processed in India or other countries where our service providers are located. By using our website, you consent to the transfer of your information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: saanjindiaofficial@gmail.com
  • Address: 48-A Heera Bagh, Dayal Bagh, Agra UP
  • Phone: +918909999911

We are committed to protecting your privacy and ensuring that your experience with Saanjh India is safe and secure.