FAQ's

Here’s a list of suggested FAQs for your website, covering various aspects of your business, products, and customer service:

1. General Information

  • What is Saanj?

    • Saanj is a premium ethnic wear brand that offers a curated collection of traditional and contemporary designs inspired by Indian culture. Our collections are designed with a blend of modern aesthetics and timeless craftsmanship.

  • Where is Saanj based?

    • Saanj is based in Agra, India, and we cater to customers across the country and internationally through our online store.

2. Products and Collections

  • What types of products does Saanj offer?

    • We offer a wide range of ethnic wear including Hand Made Dupattas and more. Our collections, such as 'Rangrez' and 'Nargis', showcase a variety of designs, from traditional to modern.

  • What sizes are available for your products?

    • Our products are available in a wide range of sizes. Please refer to the size guide on each product page for specific measurements and details.

  • Are the colors of the products true to the pictures on the website?

    • While we strive to ensure that the colors of our products are accurately represented on our website, slight variations may occur due to different monitor settings and lighting.

3. Ordering and Payment

  • How do I place an order?

    • You can place an order directly on our website by selecting your desired items, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

  • What payment methods do you accept?

    • We accept all major credit and debit cards, as well as digital wallets like Paytm, Google Pay, and UPI. We also offer cash on delivery in select regions.

  • Can I modify or cancel my order after placing it?

    • Since it is made to order. Orders cannot be cancelled after 24 hours of orders placed

4. Shipping and Delivery

  • Do you offer international shipping?

    • Yes, we offer international shipping to many countries. Shipping charges and delivery times may vary based on the destination.

  • How long will it take to receive my order?

    • Orders are usually processed within 7 business days and delivered within 14 business days within India. International delivery times may vary.

  • How can I track my order?

    • Once your order is shipped, you will receive a tracking number via email, which you can use to track your order on our website or the courier's website.

5. Returns and Exchanges

  • What is your return and exchange policy?

    • Please refer to our Returns & Exchanges page for detailed instructions. https://saanjindia.com/pages/cancellation-refund

6. Customer Support

  • How can I contact Saanj's customer service?

    • You can reach us via email at saanjindiaofficial@gmail.com or call us at +918909999911. Our customer support team is available Monday to Friday, 10 AM to 6 PM IST.

  • What should I do if I receive a damaged or incorrect item?

    • If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund as soon as possible.

7. Special Offers and Promotions

  • Do you offer any discounts or promotions?

    • Yes, we regularly offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

  • Can I use multiple discount codes on one order?

    • No, only one discount code can be applied per order. Discount codes cannot be combined with other promotions.

8. Custom Orders and Collaborations

  • Do you offer custom designs or bulk orders?

    • Yes, we offer custom designs and bulk orders for special occasions like weddings, corporate events, and more. Please contact us at c saanjindiaofficial@gmail.com for inquiries.

  • How can I collaborate with Saanj?

    • We love collaborating with influencers, bloggers, and other brands. If you're interested in collaborating with us, please reach out to saanjindiaofficial@gmail.com.

These FAQs cover the essential aspects of your brand and provide helpful information to your customers, enhancing their experience on your website. Adjust the details as needed to fit your specific offerings and policies.